Our mission:
To inform and enlighten our constituents about the most relevant issues and challenges concerning tourism in Macao, by investigating, advancing, and sharing our knowledge thereof.
IMPORTANT DATES
27-28 October 2019
International Conference on Tourism and Retail Service Management 2019
5 June 2019
Deadline of abstract submission for TRMC2019
21 May 2019
Public seminar "Is there a crisis in research?" by Prof. Chris Ryan
Welcome
ITRC is the policy research and industry development unit of the Macao Institute for Tourism Studies (IFTM). The Centre serves as a management and public policy think-tank and a knowledge provider for tourism and hospitality related research. Funding for our activities comes solely from IFTM and the Macao SAR Government. We identify and initiate research projects critical to the Centre’s mission, conduct theoretical and applied research grounded on practical relevance, and communicate effective tourism planning, development and management practices based on sound theories and principles.
What we do
Our activities include conducting policy and policy-review studies (commissioned or otherwise), monitoring and evaluation studies, polling and opinion surveys, support for academic research; communication via organizing seminars, workshops and conferences, publication, communication and dissemination of research findings, as well as research design and administration.
We track long term changes in tourism and its impacts.
Macao Tourism Satisfaction Index (MTSI)
The MTSI measures visitors’ satisfaction in 10 key tourism related sectors and derives an overall satisfaction index. In essence, the TSI tracks how well tourism services perform in satisfying visitors. Reported quarterly and annually.
Leonardo (Don) A.N. Dioko, Phd.
Don is Director of ITRC and is Professor at IFTM’s Tourism College. As Director, he initiates, leads and oversees the Centre’s principal research activities, especially those that influence and shape policy, particularly policy research commissioned by the Macao Government. He has been lead investigator on research regarding Macao’s destination carrying capacity and tourism sustainability as well as the Macao Tourism Satisfaction Index (MTSI).
Patrick Lo
Patrick lectures at IFTM in the area of quantitative methods and statistics. He leads and manages all major data collection design and field implementation efforts that are critical to all the Centre’s studies, ensuring the quality and accuracy of data collected. His previous experience working for major polling and research units in Hong Kong has proved valuable for the Centre and to the outcome of its important studies.
Wendy Tang
Wendy received her master and bachelor degrees in social sciences, with focus on economics. The valuable assistance she provides in all the Centre’s research projects has been very instrumental to the effectiveness of ITRC and its mission. Her contribution to the design, data collection and efficient administration of all our research projects - including the preparation of our reports to the highest quality - has been and continues to be immense.
Virginia Hong
Virginia received her master and bachelor degrees in Economics. She assists in database management, analysis and preparing reports for various research projects as well as providing valuable administrative assistance to all ITRC research efforts. She ensures that our research efforts are communicated to the general public as well as oversees events and public engagement activities conducted by the Centre.
Janice Leong
Janice received her master’s degree in Statistics and bachelor’s degree in Mathematics, Operational Research, Statistics & Economics (MORSE). She assists in data collection, database management and statistical analysis for ITRC research projects, and contributes to publication of high quality reports. She also provides administrative support to the Centre and assists with event organization.