A sector’s satisfaction score is a combined measure (or index) of respondents’ answers to three questions related to their satisfaction for that particular sector. The scale has a maximum value of 100. The satisfaction index of each sector can change over time or season, depending on performance and how visitors perceive such performance.
Satisfaction indices by sector
The Macao Tourist Satisfaction Index (MTSI)
Research team: Leonardo (Don) A.N. Dioko, Phd., Wendy Tang, Patrick Lo and Virginia Hong
The MTSI is a year-round survey that monitors the satisfaction of visitors to Macao in respect of several key tourism service sectors. Results of the MTSI are published quarterly and annually. Special focus reports are also issued occasionally.